FAQ
Frequently asked questions about our products and services, including delivery, bespoke options, bundles and more!
Do you accept returns?
Products that are made to order / personalised, cannot be resold due to their bespoke nature. Therefore, we do adhere to a strict no returns policy, however, if you have any questions or want to discuss possible alternatives, please contact me directly before purchasing. However, if there is any issue with your item upon receiving it please contact us, quoting your order number and we can discuss it further.
For non personalised products, please refer to the below Return Policy for further information.
The item is not quite right, can it be edited?
Please do not hesitate to contact me if you would like an alternative colour scheme, or layout to what is advertised, and I will do my best to create something!
I can't find exactly what I am looking for, can you create something?
Yes! If you have something specific in mind, that is not currently included in our store, please contact us and we will work with you to find and create the perfect product for you.
How are the products delivered?
Your product will be distributed to you using Royal Mail Second Class Recorded/Signed for Delivery, unless otherwise requested. The product will be placed in secure packaging to minimise the risk of the item being bent or damaged.
Prints/Stationary
Smaller prints will be packaged and posted in a hard backed envelopes. A3 prints will be rolled into a poster tube for posting, to avoid any damage. Please lay A3 prints flat under heavy objects such as books for a few hours before framing or hanging.
Mugs
Mugs will be packaged in a secure box and the item will be covered in bubble wrap for added protection.
Digital Products
Items that are purchased as a digital download, will be emailed directly to you, please check your spam/junk folders. If you haven't received your item within 48 hours, please email srkd.designs@gmail.com with your order number.
IMPORTANT: Colours may vary slightly due to differences in monitor and printing calibrations and the final print quality is dependent on individual printers, paper and ink quality.
Do you have a Privacy Policy?
Yes, please see the below link to view our Privacy Policy.
Are the items available for commercial use?
Our products are available for personal use only. For commercial considerations, please contact us directly prior to purchase. Reselling, sharing or any other use of the product that is not stated is not permitted.
Purchasing our products do not mean purchasing any copyright and reproduction rights do not transfer with the sale. Any form of duplication, distribution or reselling for commercial purposes is prohibited. This item is for your PERSONAL USE ONLY.